Glimstamp · Support
How can we help?
Find quick answers below, or write to us — we reply to every message.
Contact support
Email us and we'll usually reply within 2 business days.
hi@kaielian.com
To help us help you faster, include:
- Your device model and iOS version
- The app version
- What happened, and the steps to make it happen again
- Screenshots or a screen recording if you can
Quick help
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Restore purchases
Signed in with the same Apple ID? Open the app's settings or paywall and tap “Restore Purchases”.
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Request a refund
Refunds for App Store purchases are processed by Apple, not by us.
Report a problem to Apple -
Your data & privacy
Review information handling, manage permissions and learn how to delete data.
Privacy choices -
Report a bug
Tell us what happened and include your device, iOS version and app version.
Frequently asked questions
What is free, and what does Pro include?
Albums, writing and date edits are free. With free looks, save or print one photo at a time and make PDFs with up to four photos. Pro is a one-time purchase with no renewal: save and print whole albums, export print files, create PDFs without a photo-count limit, and unlock every look, all glass tints, PNG marks and up to 20 saved styles. Device and export limits still apply.
Will my originals be changed or uploaded?
Your originals stay untouched. Editing, albums and captions stay on your iPhone; there is no Glimstamp cloud sync. iCloud-only originals may need a system download. Apple and RevenueCat handle purchase information, and files you choose to share or print go to your chosen destination.
How do I print photos or make a PDF?
Open an album’s output options, choose a paper size and review the preview before printing with an AirPrint-compatible printer. For PDFs, choose A4 or Letter and 1, 2, 4 or 6 photos per page, then share or save. Free output covers the current photo and PDFs with up to four photos; Pro adds whole-album output and print-file export.
How do I restore Pro on my iPhone?
Sign in with the Apple Account used for the original purchase, then open Settings → Restore purchases in Glimstamp. An internet connection is needed. If access is still missing, email hi@kaielian.com with the app version, iOS version and steps you tried. Please do not include payment details.
Why is a photo’s date missing or different?
The app uses available capture metadata, recorded time-zone offsets, Photos dates or file dates. Saved images and screenshots may lack capture details. Set a date manually in the album and restore the source date later if needed. A stamp does not verify the accuracy of the source metadata.
Why does the app need Photos access or a connection?
Choose media with the system picker. Extra Photos access may be needed for original capture details, Live Photo resources or named output albums; limited access is supported. Saving needs permission to add photos. iCloud-only originals and purchase verification may require a connection.
Does removing location hide visible coordinates?
No. Remove location strips GPS metadata from photo exports by default. Coordinates, captions or signatures already visible in the image remain visible. Disable Coordinates in the content controls and inspect the result before sharing.
Which media formats are supported?
Import JPEG, HEIC and ordinary PNG photos, then save SDR JPEG or HEIC output. RAW and animated images are not supported. Single-video watermarking exports SDR MP4 up to 4K and 60 fps within source and device limits. Live Photo output depends on supported resources and device verification; you can choose a still photo instead.
How do I delete my data?
Delete albums and saved styles within the app. Settings → Clear temporary exports only clears temporary outputs. iOS Delete App removes local app data; Offload App keeps it. Photos, files and backups outside the app must be deleted separately. Contact hi@kaielian.com about support or purchase-related records.
What should I include when reporting a problem?
Email hi@kaielian.com with the app version, iOS version, device model and steps to reproduce the issue. The app’s feedback draft includes version and device details and Free or Pro status, but no purchase identifier; review it before sending. Avoid private photos or payment details.