Moodleaf · Support
How can we help?
Find quick answers below, or write to us — we reply to every message.
Contact support
Email us and we'll usually reply within 2 business days.
hi@kaielian.com
To help us help you faster, include:
- Your device model and iOS version
- The app version
- What happened, and the steps to make it happen again
- Screenshots or a screen recording if you can
Quick help
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Restore purchases
Signed in with the same Apple ID? Open the app's settings or paywall and tap “Restore Purchases”.
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Manage or cancel a subscription
Subscriptions are handled by Apple. Open Settings › your name › Subscriptions, or use the link below.
Open subscriptions -
Request a refund
Refunds for App Store purchases are processed by Apple, not by us.
Report a problem to Apple -
Your data & privacy
See what we collect, turn off analytics or ask us to delete your data.
Privacy choices -
Report a bug
Tell us what happened and include your device, iOS version and app version.
Frequently asked questions
Is my journal private?
Yes. Entries are stored on your device and, if you turn it on, in your own private iCloud database. We can't read them.
How do I move my entries to a new iPhone?
Sign in with the same Apple ID and keep iCloud sync on in Moodleaf's settings — your entries will appear automatically.
What does Moodleaf Plus include?
Unlimited photos, yearly insights, custom mood sets and app icons. The core journal is free forever.
Can I export my data?
Yes. Go to Settings › Export to save all entries as a CSV or PDF file.